Introduction

These Terms & Conditions govern all use of the website and the services provided by . By accessing or ordering through our platform, you agree to be bound by these terms in full. If you do not accept these conditions, you should not use the website or place any orders. reserves the right to update or amend these Terms & Conditions at any time, with changes taking effect immediately upon publication.

Definitions

In these Terms & Conditions:

• “We,” “Us,” or “Our” refers to , the operator of the website and provider of art reproductions, prints, and related services.
• “You” or “Customer” refers to any individual, business, or organization accessing the website or making purchases.
• “Artwork” refers to all hand-painted oil reproductions, giclée prints, posters, murals, or any product offered on .
• “Order” means any purchase confirmed through our website or via direct communication with our customer service team.

Eligibility

To place an order with , you must be at least 18 years of age and legally capable of entering into a binding contract. By ordering, you confirm that all details provided (including billing, delivery, and payment information) are true, accurate, and complete.

Ordering Process

All orders are placed via the website or by direct quotation provided by our customer service team. After submitting an order, you will receive an instant confirmation by email and SMS, containing details of your purchase and a secure link to track progress. For custom works, including paintings from photos, you will be required to approve a digital mockup or preview photo before final production or shipping.

We reserve the right to refuse or cancel any order at our discretion if fraudulent, incomplete, or inconsistent information is provided, or if the requested work cannot be produced to our quality standards.

Pricing & Payments

All prices displayed on are final and inclusive of taxes, unless otherwise stated. Shipping is free worldwide. Payment methods include all major credit cards and secure bank transfers. Payments are processed through encrypted gateways to ensure full protection of your personal and financial data.

For international orders, customers may be required to cover import duties, VAT, or local customs fees. However, reimburses these charges upon submission of valid proof of payment, in accordance with our Customs Support Policy.

Shipping & Delivery

provides free international shipping to over 70 countries. Delivery times depend on the type of product ordered:

• Prints and Posters: typically shipped within 7–10 business days with express couriers (DHL, FedEx).
• Hand-Painted Oil Reproductions: usually completed and delivered within 4–6 weeks, depending on complexity and drying time.

Customers receive a tracking number to monitor the shipment in real time. Packaging is designed to prevent damage, with rolled canvases shipped in protective tubes and framed works secured with reinforced materials. All shipments are insured against loss or damage during transit.

Returns & Refunds

offers a 30-day Money-Back Guarantee on all purchases. If you are not fully satisfied with your order, you may return the artwork in its original condition and packaging for a full refund. Specific policies include:

• Order Cancellation: Full refund available if canceled within 24 hours of placing the order.
• Approval Photo: Customers receive a high-resolution preview of custom artworks. If unsatisfied, revisions or cancellations may be requested before shipping.
• Damaged or Lost Items: If an item arrives damaged or is lost in transit, a full replacement or refund will be provided at no additional cost.

Refunds are processed quickly and credited back to the original payment method within 7–10 business days of receiving the returned item.

Intellectual Property

All content on — including but not limited to text, images, logos, and design — is the intellectual property of or its licensors. Artworks reproduced by our artists are based on public domain masterpieces or on customer-provided images with appropriate permissions. You may not copy, reproduce, distribute, or exploit any part of the website or its content without express written permission from .

Limitation of Liability

is not liable for indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to delays caused by customs, courier services, or force majeure events. Our maximum liability in any case is limited to the total amount paid for the order in question.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of France, where ’s headquarters are registered. Any disputes arising from these terms, or from the use of our website and services, shall be resolved exclusively in the competent courts of Paris, France. By using , you consent to this jurisdiction.